From community resources to dedicated success engineers, every FrameCounsel user has access to the support they need. Choose the level that fits your organization.
Every plan includes access to documentation and community resources
Self-service resources and community-powered support for all FrameCounsel users
Included with all plans
Get StartedPriority access to our support team with faster response times and direct communication channels
Included with Firm plan
Get Firm PlanWhite-glove support with a dedicated team, proactive monitoring, and strategic partnership
Included with Enterprise plan
Contact SalesA detailed view of support channels available at each tier
| Channel | Community | Professional | Enterprise |
|---|---|---|---|
Email | 48hr response | 4hr response | 1hr response |
Phone | Business hours | 24/7 | |
Screen Share | |||
On-Site | |||
Emergency Hotline | |||
Dedicated Engineer | |||
Business Reviews | Quarterly | ||
Training Sessions | Self-serve | Webinar | On-site + Custom |
Get answers fast with our comprehensive documentation and community resources
Comprehensive documentation covering every feature, workflow, and configuration option in FrameCounsel.
Browse DocumentationReal-time status of FrameCounsel cloud-optional services including update delivery, license validation, and sync.
View System StatusConnect with other FrameCounsel users, share workflows, ask questions, and learn best practices.
Join the CommunityStep-by-step video guides covering common workflows, advanced features, and best practices for legal professionals.
Watch TutorialsHow quickly you'll hear from our team based on your support plan
48 hours
Community
Email support for general questions and non-urgent issues
4 hours
Professional
Priority email and phone support during business hours
1 hour
Enterprise
24/7 priority support with dedicated success engineer for critical issues
Our team can help you determine the right support level for your organization. Whether you are a solo practitioner or a 500-person firm, we have a plan that fits.
Download FrameCounsel and start analyzing footage with AI — entirely on your Mac. 30-day free trial. No credit card. No cloud.